Services Marketing:Intergrating Customer Focus Across the Firm
by Zeithaml,Valarie A.
Additional authors:
Mary jo Bitner and Dwayne D Gremler
Edition statement:4th ed.
Published by :
McGraw-Hill
(Boston)
Physical details: xxvii,708p.: ill.;
ISBN:0-07-296194-5.
Year: 2006
Item type | Current location | Call number | Status | Date due | Barcode |
---|---|---|---|---|---|
Books | CBE DAR ES SALAAM Lecturer | 658.8 (Browse shelf) | Available | 25/131(2) | |
Books | CBE DAR ES SALAAM Student | 658.8 (Browse shelf) | Available | s25/205(22) | |
Books | CBE DAR ES SALAAM Lecturer | 658.8 (Browse shelf) | Available | 25/131(3) |
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