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Service strategy :

by Horovitz, Jacques,
Additional authors: Horovitz, Jacques, -- 1947- -- Seven secrets of service strategy.
Edition statement:2nd ed. Published by : Prentice Hall/Financial Times, (Harlow [England] :) Physical details: xv, 205 p. : ill. ; 24 cm. ISBN:0273675834 (alk. paper).
Subject(s): Customer services -- Management. | Consumer satisfaction. | Customer relations.
Year: 2004
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Books Books CBE DAR ES SALAAM
Lecturer 		658.8/12 (Browse shelf) Not For Loan 25/117

Rev. ed. of: The seven secrets of service strategy. 2000.

Includes index.

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