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Services Marketing: integrating customer focus across the firm

Additional authors: BITNER, Mary J. , GREMLER, Dwayne D

Edition statement:6 Published by : McGraw-Hill (New York) Physical details: xxvii, 642P.:Illustration ISBN:978-007-108696-7. Year: 2013

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Item type	Current location	Call number	Status	Barcode
Books	CBE DAR ES SALAAM Student	658.8 (Browse shelf)	Available	026109
Books	CBE DAR ES SALAAM Student	658.8 (Browse shelf)	Available	026110
Books	CBE DAR ES SALAAM Student	658.8 (Browse shelf)	Available	026111
Books	CBE DAR ES SALAAM Student	658.8 (Browse shelf)	Available	026112
Books	CBE DAR ES SALAAM Special Reserve	658.8 (Browse shelf)	Not For Loan	026108

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