00475 a2200157 4500 20250616171951.0 978-007-108696-7 658.8 ZEI ZEITHAML, V. A. Services Marketing: Integrating Customer Focus Across the Firm. 6th Ed. New York, McGraw - Hill, 2013. xxvii, 642p.: ill.; figure, picture, table Index 25cm. BITNER, M. J. & GREMLER, D. D. ddc BKS 148 148 2025-03-06 16:50:30 0 658.8 ZEI 000000714 415500.00 2025-03-06 BKS 0 ddc 0 0 0 CBEML CBEML GEN 2025-03-06 138500.00 2025-03-06 16:50:30 0 658.8 ZEI 000000715 415500.00 2025-03-06 BKS 0 ddc 0 0 0 CBEML CBEML GEN 2025-03-06 138500.00 2025-03-06 16:50:30 0 658.8 ZEI 000000716 415500.00 2025-03-06 BKS 0 ddc 0 0 0 CBEML CBEML GEN 2025-03-06 138500.00 2025-03-06 16:50:30 0 658.8 ZEI 000000717 415500.00 2025-03-06 BKS 0 ddc 0 0 0 CBEML CBEML GEN 2025-03-06 138500.00 2025-03-06 16:50:30 0 658.8 ZEI 000000718 415500.00 2025-03-06 BKS 0 ddc 0 0 0 CBEML CBEML GEN 2025-03-06 138500.00