The Pfeiffer Book of Successful Conflict Management Tools 

 - San Francisco,  A Wiley Imprint,  2003. 
 - xviii, 430p.: ill.; table.  References.  24cm. 
<br/><br/><label>ISBN: </label>978-0-4701-9344-0 
<br/><br/><label>Dewey Class. No.: </label>658. 4 GOR