ESPOSITO, A. <br/><br/>
Ten Steps to ITSM Success : A Practitioner's Guide to Enterprise IT Transformation. 

 - United Kingdom,  IT Governance,  2013. 
 - xvi, 248p.: ill.; figure, table  Bibliographical References  222cm. 
<br/><br/><label>ISBN: </label>978-1- 84928-456-1 
<br/><br/><label>Dewey Class. No.: </label>658.403 ESP