TY  - GEN
AU  - ESPOSITO, A.
AU  - ROGERS, T.
TI  - Ten Steps to ITSM Success : A Practitioner's Guide to Enterprise IT Transformation
SN  - 978-1- 84928-456-1
U1  - 658.403 ESP 
PY  - 2013///
CY  - United Kingdom
PB  - IT Governance
ER  -