TY  - GEN
AU  - SCHONBERGER, R. J.
AU  - KNOD, E. M.
TI  - Operations Management: Improving Customer Services
SN  - 0-256-08240-5
U1  - 658.5 SCH 
PY  - 1991///
CY  - Boston
PB  - Irwin
ER  -