GRONROOS, C. <br/><br/>
Service Management and Marketing : Managing the Service Profit Logic. 

 - 4th Ed 
 - United Kingdom,  John Wiley & Sons,  2015. 
 - ix, 522p.: ill.; figure, table  Index  24cm. 
<br/><br/><label>ISBN: </label>978-1-118-92144-9 
<br/><br/><label>Dewey Class. No.: </label>658.8 GRO