TY  - GEN
AU  - ROBINETTE, S.
AU  - BRAND, C. & LENZ, V.
TI  - Emotion Marketing: The Hallmark Way of Winning Customers for Life
SN  - 0-07-136414-5
U1  - 658.8 ROB 
PY  - 2001///
CY  - New York
PB  - McGraw Hill
ER  -