00350    a2200121   450000500170000002000170001708200120003410000160004624500530006226000480011530000510016370000140021420250530102653.0  a0-19568908-9  a658 JAU  aJAUHARI, V.  aServices: Marketing , Operation  and  Management  aNew Delhi,bOxford University press,c2010.  axv, 584p.:Ill.;  figures & tablebIndexc24cm.  aDUTTA, K.