HAKSEVER, C. <br/><br/>
Service Management and Operations. 

 - 2rd Ed 
 - London,  Prentice-Hall,  1990. 
 - xx, 584p.: ill.;  Index  26cm. 
<br/><br/><label>ISBN: </label>0-13-081338-9 
<br/><br/><label>Dewey Class. No.: </label>658.21 HAK