TY  - GEN
AU  - JESTON, J. 
AU  - NELIS, J. 
TI  - Business process management: Practical guidelines to successful implementations
SN  - 978-0-7506-6921-4
U1  - LECT 658 JES 
PY  - 2006///.
CY  - Oxford, 
PB  - Butterworth-Heinemann, 
ER  -