TY  - GEN
AU  - OMACHONU, V. K.
AU  - ROSS, J. E.
TI  - Principles of Total Quality
SN  - 0-57444-326-7
U1  - TEA. LECT 658.401 OMA 
PY  - 2004///
CY  - London
PB  - CRC Press
ER  -