BESTERFIELD, D. H. <br/><br/>
Total Quality Management 

 - 3rd Ed. 
 - New Delhi,  Pearson Education, Inc,  2003. 
 - 652p.: figure, table.  Index & References.  25cm. 
<br/><br/><label>ISBN: </label>978-81-7758-412-7 
<br/><br/><label>Dewey Class. No.: </label>LM 658.562 BES