TY  - GEN
AU  - BESTERFIELD, D. H.
AU  - MICHNA, C. B, BESTERFIELD, G. H. & SACRE, M. B.
TI  - Total Quality Management
SN  - 978-81-7758-412-7
U1  - LM 658.562 BES 
PY  - 2003///
CY  - New Delhi
PB  - Pearson Education, Inc
ER  -