HARRIS, E. K.  <br/><br/>
Customer Service: A Practical Approach  

 - 6th Ed.  
 - England,   Pearson,   2014.  
 - 193p.: ill.; table, figure, chart,   Glossary, index,   28cm.  
<br/><br/><label>ISBN: </label>978-1-292-04035-6 
<br/><br/><label>Dewey Class. No.: </label>658.812 HAR