TY  - GEN
AU  - DAETZ, D. 
AU  - BARNARD, B. & NORMAN, R. 
TI  - Customer Integration: The Quality Function Deployment (QFD) Leader's Guide for Decision Making. 
SN  - 0-471-13277-2
U1  - 658.835 DAE  
PY  - 1995///
CY  - New York 
PB  - John Wiley & Sons, Inc. 
ER  -