BURLTON, R. T. <br/><br/>
Business Process Management : Profiting from Process. 

 - Indianapolis,  Sams,  2001. 
 - xiii, 398p.: ill.; figure, table  Index  22cm. 
<br/><br/><label>ISBN: </label>0-672-32063-0 
<br/><br/><label>Dewey Class. No.: </label>LECT 658.404 BUR