@book{3965,
	author = {CHASE, R. B. and JACOBS, F. R, AQUILANO, N. J. & AGARWAL, N. K.},
	title = {Operations Management: For Competitive Advantage},
	publisher = {Tata McGraw-Hill Publishing Company,},
	year = {2006.},
	address = {New Delhi,},
	edition = {11th Ed.}
}