TY  - GEN
AU  - EVANCE, J. R. 
AU  - LINDSAY, W. M. 
TI  - Managing for quality and performance excellence
SN  - 978-0-324-64685-6
U1  - LECT 658.562 EVA 
PY  - 2008///
CY  - Mason, 
PB  - Thomson South-Western
ER  -