00349    a2200121   450000500170000002000180001708200120003510000160004724500530006326000460011630000490016270000160021120250616121710.0  a0-19-568908-9  a658 JAU  aJAUHARI, V.  aServices: Marketing, Operations, and Management   aNew DelhibOxford University pressc2009.  axv,584p.: ill.; figures, tablesbindexc23cm  aKirti Dutta