ROBINETTE, S <br/><br/>
Emotion Marketing: The Hallmark Way of Winning Customers for Life 

 - New York  McGraw-Hill   2001. 
 - xiii, 247p.: ill.; figures  Index  23cm 
<br/><br/><label>ISBN: </label>0-07-136414-5 
<br/><br/><label>Dewey Class. No.: </label>658 ROB