The Pfeiffer Book of Successful Conflict Management Tolls, 

 -  Pfeiffer  2003. 
 - xviii, 430,: ill.; figure,   23cm 
<br/><br/><label>ISBN: </label>978-0-7879-6708-6 
<br/><br/><label>Dewey Class. No.: </label>658.4'053PFE