The Pfeiffer Book of Successful Conflict Management Tools 

 - San Francisco  pfeiffer a wiley Imrint  2003 
 - ix,430p.;Tables  Index  23cm. 
<br/><br/><label>ISBN: </label>978-0-7879-6708-6 
<br/><br/><label>Dewey Class. No.: </label>658.4 GOR