HEPPELL,M. <br/><br/>
5 Star Service: How to Deliver Exceptional Customer Service 

 - 2nd Ed. 
 - Edinburgh Gate,  Pearson Education Limited,  2010. 
 - xii,241p.:ill.;pictures  22cm 
<br/><br/><label>ISBN: </label>978-0-273-73438-3 
<br/><br/><label>Dewey Class. No.: </label>658.812 HEP