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  <titleInfo>
    <title>5 Star Service: How to Deliver Exceptional Customer Service</title>
  </titleInfo>
  <name type="personal">
    <namePart>HEPPELL,M.</namePart>
    <role>
      <roleTerm authority="marcrelator" type="text">creator</roleTerm>
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  <originInfo>
    <place>
      <placeTerm type="text">Edinburgh Gate</placeTerm>
    </place>
    <publisher>Pearson Education Limited</publisher>
    <dateIssued>2010</dateIssued>
    <edition>2nd Ed.</edition>
    <issuance/>
  </originInfo>
  <physicalDescription>
    <extent>xii,241p.:ill.;pictures 22cm</extent>
  </physicalDescription>
  <classification authority="ddc">658.812 HEP</classification>
  <identifier type="isbn">978-0-273-73438-3</identifier>
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