Customer Service: skills and concepts for success 

 - 2nd Ed. 
 - New York  Mc Graw Hill,  2002. 
 - vii,532p.: ill.pictures,figure  Index,  26cm. 
<br/><br/><label>ISBN: </label>0078226333 
<br/><br/><label>Dewey Class. No.: </label>658.12 LUC