TY  - BOOK
AU  - Horovitz,Jacques
AU  - Horovitz,Jacques
TI  - Service strategy: management moves for customer results 
SN  - 0273675834 (alk. paper)
AV  - HF5415.5 .H633 2004
U1  - 658.8/12 22
PY  - 2004///
CY  - Harlow [England]
PB  - Prentice Hall/Financial Times
KW  - Customer services
KW  - Management
KW  - Consumer satisfaction
KW  - Customer relations
N1  - Rev. ed. of: The seven secrets of service strategy. 2000; Includes index
UR  - http://www.loc.gov/catdir/toc/fy052/2004046424.html
ER  -