000			00474 a2200157 4500
005			20250616142150.0
020			_a978-0-07-296194-2
082			_a658.8 ZEI
100			_aZEITHAML, V. A.
245			_aServices Marketing: Integrating Customer Focus Across the Firm.
250			_a4th Ed.
260			_aBoston, _bMcGraw - Hill, _c2006.
300			_axxvii, 708p.: ill.; figure, picture, table _bIndex _c26cm.
700			_aBITNER, M. J. & GREMLER, D. D.
942			_2ddc _cBKS
999			_c146 _d146