000			00475 a2200157 4500
005			20250616171951.0
020			_a978-007-108696-7
082			_a658.8 ZEI
100			_aZEITHAML, V. A.
245			_aServices Marketing: Integrating Customer Focus Across the Firm.
250			_a6th Ed.
260			_aNew York, _bMcGraw - Hill, _c2013.
300			_axxvii, 642p.: ill.; figure, picture, table _bIndex _c25cm.
700			_aBITNER, M. J. & GREMLER, D. D.
942			_2ddc _cBKS
999			_c148 _d148