000 00432 a2200157 4500
005 20250520084801.0
020 _a0-256-08240-5
082 _a658.5 SCH
100 _aSCHONBERGER, R. J.
245 _aOperations Management: Improving Customer Services.
250 _a4th Ed.
260 _aBoston,
_bIrwin,
_c1991.
300 _axvii, 926p.: ill.; figure, picture
_bGlossary & Index
_c22cm
700 _aKNOD, E. M.
942 _2ddc
_cBKS
999 _c2471
_d2471