| 000 | 00425 a2200145 4500 | ||
|---|---|---|---|
| 005 | 20250526161148.0 | ||
| 020 | _a978-1-118-92144-9 | ||
| 082 | _a658.8 GRO | ||
| 100 | _aGRONROOS, C. | ||
| 245 | _aService Management and Marketing : Managing the Service Profit Logic. | ||
| 250 | _a4th Ed | ||
| 260 |
_aUnited Kingdom, _bJohn Wiley & Sons, _c2015. |
||
| 300 |
_aix, 522p.: ill.; figure, table _bIndex _c24cm. |
||
| 942 |
_2ddc _cBKS |
||
| 999 |
_c2688 _d2688 |
||