000			00447 a2200157 4500
005			20250607114325.0
020			_a0-03-028892-4
082			_aT E A LECT 658.8 HOF
100			_aHOFFMAN, K . D .
245			_aEssentials of Services Marketing:
250			_a2nd Ed.
260			_aAutralia, _bThomson-Western, _c2001.
300			_axxi, 569p.: ill.; figure, picture, table, _bindex, _c25cm.
700			_aBATESON, J .E . G .
942			_2ddc _cBKS
999			_c3430 _d3430