000			00378 a2200157 4500
005			20250616140751.0
020			_a0072961945
082			_a658.8 ZEI
100			_aZEITHAML,V.
245			_aServices marketing
250			_a4th Ed.
260			_aLondon, _bMc Graw Hill, _c2006.
300			_axii,708p.;ill _bIndex. _c25cm
700			_aBITNER, M. & GREMLER, D.
942			_2ddc _cBKS
999			_c4119 _d4119