000			00466 a2200169 4500
005			20250616133120.0
020			_a0=07=296194-5
082			_a658.8 ZEI
100			_aZEITHAML, A. V
245			_aServices Marketing: Integrating Customes Focus Across the Firm
250			_a4th Ed.
260			_aBoston _bMcGraw-Hill Irwin _c2006.
300			_axxii, 708p.:ill.;pictures _bIndex _c26cm
700			_aMary Jo Bitner
700			_aDwayne D. Gremler
942			_2ddc _cBKS
999			_c4145 _d4145