| 000 | 00409 a2200145 4500 | ||
|---|---|---|---|
| 005 | 20250629094344.0 | ||
| 020 | _a978-0-273-73438-3 | ||
| 082 | _a658.812 HEP | ||
| 100 | _aHEPPELL,M. | ||
| 245 | _a5 Star Service: How to Deliver Exceptional Customer Service | ||
| 250 | _a2nd Ed. | ||
| 260 |
_aEdinburgh Gate, _bPearson Education Limited, _c2010. |
||
| 300 |
_axii,241p.:ill.;pictures _c22cm |
||
| 942 |
_2ddc _cBKS |
||
| 999 |
_c6237 _d6237 |
||