Horovitz, Jacques, 1947-
Service strategy : management moves for customer results / Jacques Horovitz. - 2nd ed. - Harlow [England] : Prentice Hall/Financial Times, 2004. - xv, 205 p. : ill. ; 24 cm.
Rev. ed. of: The seven secrets of service strategy. 2000. Includes index.
0273675834 (alk. paper)
2004046424
Customer services--Management.
Consumer satisfaction.
Customer relations.
HF5415.5 / .H633 2004
658.8/12
Service strategy : management moves for customer results / Jacques Horovitz. - 2nd ed. - Harlow [England] : Prentice Hall/Financial Times, 2004. - xv, 205 p. : ill. ; 24 cm.
Rev. ed. of: The seven secrets of service strategy. 2000. Includes index.
0273675834 (alk. paper)
2004046424
Customer services--Management.
Consumer satisfaction.
Customer relations.
HF5415.5 / .H633 2004
658.8/12