Service Strategy: Management Movies for Customer Results.
HOROVITZ, J.
Service Strategy: Management Movies for Customer Results. - 2nd Ed. - London, Prentice Hall, 2004. - xv, 205p.: ill.; figure Index 24cm.
0 273 67583 4
658.812 HOR
Service Strategy: Management Movies for Customer Results. - 2nd Ed. - London, Prentice Hall, 2004. - xv, 205p.: ill.; figure Index 24cm.
0 273 67583 4
658.812 HOR