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5 Star Service: How to Deliver Exceptional Customer Service

HEPPELL,M.

5 Star Service: How to Deliver Exceptional Customer Service - 2nd Ed. - Edinburgh Gate, Pearson Education Limited, 2010. - xii,241p.:ill.;pictures 22cm

ISBN: 978-0-273-73438-3

Dewey Class. No.: 658.812 HEP

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