5 Star Service: How to Deliver Exceptional Customer Service (Record no. 6237)

MARC details
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20250629094344.0
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 978-0-273-73438-3
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812 HEP
100 ## - MAIN ENTRY--PERSONAL NAME
Author name HEPPELL,M.
245 ## - TITLE STATEMENT
Title 5 Star Service: How to Deliver Exceptional Customer Service
250 ## - EDITION STATEMENT
Edition statement 2nd Ed.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Edinburgh Gate,
Name of publisher, distributor, etc. Pearson Education Limited,
Date of publication, distribution, etc. 2010.
300 ## - PHYSICAL DESCRIPTION
Extent xii,241p.:ill.;pictures
Dimensions 22cm
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Dewey Decimal Classification
Koha item type Books
Holdings
Date last seen Total checkouts Full call number Barcode Cost, replacement price Price effective from Koha item type Lost status Source of classification or shelving scheme Damaged status Not for loan Withdrawn status Home library Current library Shelving location Date acquired Source of acquisition Cost, normal purchase price
06/29/2025   658.812 HEP MZA0002877 30000.00 06/29/2025 Books   Dewey Decimal Classification       CBE Mwanza CBE Mwanza General Collection 07/16/2019 TLSB Donation 10000.00