CBE | College of Business Education

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Service strategy : management moves for customer results / by Horovitz, Jacques, Publication: Harlow [England] : Prentice Hall/Financial Times, 2004 . xv, 205 p. : , Rev. ed. of: The seven secrets of service strategy. 2000. | Includes index. 24 cm. Date: 2004 Availability: No items available:

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2.
Emotion marketing : the Hallmark way of winning customers for life / by Robinette, Scott. Publication: New York : McGraw-Hill, 2001 . xvii, 247 p. : 24 cm. Date: 2001 Availability: Items available: CBE DAR ES SALAAM (5),

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