Normal view MARC view ISBD view

Service strategy :

by Horovitz, Jacques,

Additional authors: Horovitz, Jacques, -- 1947- -- Seven secrets of service strategy.

Edition statement:2nd ed. Published by : Prentice Hall/Financial Times, (Harlow [England] :) Physical details: xv, 205 p. : ill. ; 24 cm. ISBN:0273675834 (alk. paper).

Subject(s): Customer services -- Management. | Consumer satisfaction. | Customer relations.

Year: 2004

Online resources:

Table of contents

Tags from this library: No tags from this library for this title. Log in to add tags.

Average rating: 0.0 (0 votes)

Holdings ( 1 )
Title notes
Comments ( 0 )

Item type	Current location	Call number	Status	Date due	Barcode
Books	CBE DAR ES SALAAM Lecturer	658.8/12 (Browse shelf)	Not For Loan		25/117

Browsing CBE DAR ES SALAAM shelves, Shelving location: Lecturer Close shelf browser

Previous					No cover image available No cover image available	No cover image available No cover image available	No cover image available No cover image available	Next
Previous	658.81 Case histories in sales management	658.8/101 Sales force management /	658.8/101 Sales force management /	658.8/12 Service strategy :	658.812 CUSTOMER SERVICES	658.812 SUCCESSFUL CUSTOMER CARE IN A WEEK	658.816 Resale price maintenance and shoppers' choice.	Next

Rev. ed. of: The seven secrets of service strategy. 2000.

Includes index.

There are no comments on this title.

to post a comment.

CBE | College of Business Education

Service strategy :

by Horovitz, Jacques,

Browsing CBE DAR ES SALAAM shelves, Shelving location: Lecturer Close shelf browser